Health & Safety Policy
Welcome aboard! For everyone’s safety and comfort during the tour, please take a moment to read and follow these important guidelines:
🚐 While on the Road:
*Seatbelts must be worn at all times while the vehicle is moving, no exceptions.
*Remain seated during the journey unless it’s safe and permitted to move.
*Keep the aisles and exits clear of bags or personal items.
💼 Personal Items:
*Secure your valuables; we are not responsible for lost or damaged items.
🛑 In Case of Emergency:
*If you feel unwell or see anything concerning, please alert the tour leader or driver immediately.
*In the event of an accident or emergency stop, remain calm and follow driver instructions.
🧼 Health & Hygiene:
*Hand sanitizer is available — feel free to use as needed.
*If you’re feeling unwell (e.g., fever, cough, stomach issues), please let the tour driver know discreetly.
*Please be considerate with hygiene and help keep the van clean for everyone.
☀️ Comfort & Consideration:
*Stay hydrated — bring a water bottle (lid required to avoid spills).
*Light snacks are welcome, but please avoid messy or strong-smelling foods.
*Let us know if you need air/heat adjustments or any accessibility support.
📱 Phones & Devices:
*Feel free to use your phone, but please use headphones for music or calls.
*Power outlets may be limited — bring a power bank if you need to charge frequently.
Thanks for helping us keep the tour safe and enjoyable. If you have any questions or needs during the trip, don’t hesitate to ask!
Cancellation Policy
To cancel and request a refund, please contact the business or seller that sold you the excursion, as they are responsible for processing refunds. You can contact them by phone or email. Your cancellation request is not confirmed until you receive a confirmation of the cancelation.
We require a minimum of 48 hours advance notice if a cancellation is needed for a full refund to occur. No refund will be given for cancellations made less than 48 hours. No-shows will be charged the full price.
For all private excursions, we require a minimum of one week advance notice if a cancellation is needed for a full refund to occur. No refund will be given for cancellations made less than one week. No-shows will be charged the full price.
Full refunds will be given due to:
Cancellations made by the company due to extreme weather or other circumstances out of our control. If the guest has a medical emergency or travel emergency and provides the company with proper documentation.
ADA Disability & Accessibility Accommodation Policy
Our Commitment
We are committed to providing inclusive and accessible experiences for all guests. In compliance with the Americans with Disabilities Act (ADA), we make reasonable accommodations for individuals with disabilities while prioritizing the safety of our guests, staff, and vehicles.
Mobility Device (Manual Wheelchairs & Walkers) Accommodations
Accepted Mobility Devices, we welcome guests who use:
*Manual collapsible wheelchairs
*Foldable walkers
Accommodation is subject to vehicle capacity, available storage space, and safety requirements.
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Advance Notice Requirement
Guests requiring mobility accommodations must notify us at least one (1) week prior to the tour date and provide:
*Type of mobility device (manual wheelchair or walker)
*Device dimensions (when folded)
*Transfer capability (independent or with companion assistance, our staff is not required to lift mobility devices)
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Vehicle & Safety Limitations
*None of our tour vehicles are wheelchair accessible, but will do our best to accommodate mobility devices
*Manual wheelchairs must fit within the vehicle
*Walkers must be foldable or safely storable inside the vehicle
*All mobility devices must be in safe working condition
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For safety and liability reasons:
*Drivers and guides are not permitted to lift or physically transfer guests
*Guests must be able to transfer independently or bring a companion to assist if required
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Accommodations for Guests Who Are Blind or Have Low Vision
We welcome guests who are blind or have low vision and are happy to provide reasonable accommodations, including:
*Verbal descriptions of surroundings, stops, and points of interest
*Seating closer to the guide for easier communication
*Verbal orientation assistance when boarding or exiting vehicles
*Assistance identifying steps, curbs, or uneven terrain when possible
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Accommodations for Guests Who Are Deaf or Hard of Hearing
We welcome guests who are deaf or hard of hearing and will make reasonable efforts to accommodate communication needs, including:
*Guide can give clear, face-to-face communication when possible
*Seating near the guide for visibility
*Use of visual cues and gestures when appropriate
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Interpreters & Assistive Devices
*Sign language interpreters or assistive listening devices should be provided by the guest.
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Service Animals
*Trained service animals are welcome in accordance with ADA guidelines
*Service animals must remain under the handler’s control at all times
*Emotional support or comfort animals are not considered service animals under the ADA and are not allowed on tour
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Tour Environment & Accessibility Considerations
Please note:
*We do not provide manual collapsible wheelchairs or foldable walkers
*Many tour locations include uneven terrain, stairs, narrow paths, or natural surfaces
*Some locations may not be fully accessible
*Guides will offer alternative viewpoints or accommodations when feasible
*If a guest requires additional assistance, their companion must also have a confirmed tour reservation
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Safety & Participation
All accommodations are provided with safety as the highest priority. If an accommodation poses a risk to the guest, staff, or other passengers, we reserve the right to modify or decline participation while working to identify reasonable alternatives.
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How to Request Accommodations
Guests are encouraged to contact us before booking or at least one (1) week prior to their tour to discuss accessibility needs and confirm availability.
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Non-Discrimination Statement
We do not discriminate against individuals with disabilities and comply fully with all applicable ADA regulations.