ADA Disability & Accessibility Accommodation Policy

Our Commitment

We are committed to providing inclusive and accessible experiences for all guests. In compliance with the Americans with Disabilities Act (ADA), we make reasonable accommodations for individuals with disabilities while prioritizing the safety of our guests, staff, and vehicles.

Mobility Device (Manual Wheelchairs & Walkers) Accommodations

Accepted Mobility Devices

We welcome guests who use:

  • Manual collapsible wheelchairs
  • Foldable walkers

Accommodation is subject to vehicle capacity, available storage space, and safety requirements.

Advance Notice Requirement

Guests requiring mobility accommodations must notify us at least one (1) week prior to the tour date and provide:

  • Type of mobility device (manual wheelchair or walker)
  • Device dimensions (when folded)
  • Transfer capability (independent or with companion assistance, our staff is not required to lift mobility devices)

Vehicle & Safety Limitations

  • None of our tour vehicles are wheelchair accessible, but will do our best to accommodate mobility devices
  • Manual wheelchairs must fit within the vehicle
  • Walkers must be foldable or safely storable inside the vehicle
  • All mobility devices must be in safe working condition

For safety and liability reasons:

  • Drivers and guides are not permitted to lift or physically transfer guests
  • Guests must be able to transfer independently or bring a companion to assist if required

Accommodations for Guests Who Are Blind or Have Low Vision

We welcome guests who are blind or have low vision and are happy to provide reasonable accommodations, including:

  • Verbal descriptions of surroundings, stops, and points of interest
  • Seating closer to the guide for easier communication
  • Verbal orientation assistance when boarding or exiting vehicles
  • Assistance identifying steps, curbs, or uneven terrain when possible

Accommodations for Guests Who Are Deaf or Hard of Hearing

We welcome guests who are deaf or hard of hearing and will make reasonable efforts to accommodate communication needs, including:

  • Guide can give clear, face-to-face communication when possible
  • Seating near the guide for visibility
  • Use of visual cues and gestures when appropriate

Interpreters & Assistive Devices

  • Sign language interpreters or assistive listening devices should be provided by the guest.

Service Animals

  • Trained service animals are welcome in accordance with ADA guidelines
  • Service animals must remain under the handler’s control at all times
  • Emotional support or comfort animals are not considered service animals under the ADA and are not allowed on tour

Tour Environment & Accessibility Considerations

Please note:

  • We do not provide manual collapsible wheelchairs or foldable walkers
  • Many tour locations include uneven terrain, stairs, narrow paths, or natural surfaces
  • Some locations may not be fully accessible
  • Guides will offer alternative viewpoints or accommodations when feasible
  • If a guest requires additional assistance, their companion must also have a confirmed tour reservation

Safety & Participation

All accommodations are provided with safety as the highest priority. If an accommodation poses a risk to the guest, staff, or other passengers, we reserve the right to modify or decline participation while working to identify reasonable alternatives.

How to Request Accommodations

Guests are encouraged to contact us before booking or at least one (1) week prior to their tour to discuss accessibility needs and confirm availability.

Non-Discrimination Statement

We do not discriminate against individuals with disabilities and comply fully with all applicable ADA regulations.